Faronics Deep Freeze Frequently Asked Questions：

1. What is Deep Freeze and how does it work?

ANS：

Deep Freeze is a software application that removes any changes made to a protected computer upon reboot. The details about the internal working of Deep Freeze cannot be shared. Faronics has successfully applied the concept to Windows, Mac OS X, and Linux based operating systems.

2. Does Deep Freeze work with WINSelect? Are there any special settings recommended?

ANS：

Yes, Deep Freeze and WINSelect work very well together. Be sure to install and configure WINSelect first and then install and configure Deep Freeze. If Deep Freeze is already installed, boot the computer into the Thawed state, install and configure WINSelect, then reboot into the Frozen state. WINSelect also detects the existence of Deep Freeze and will provide reminder messages when configuration options are changed.

3. How does Deep Freeze handle virus attacks?

ANS：

Deep Freeze is not marketed as antivirus software. However, any virus that infects a Frozen computer is treated the same as any other change. When you reboot your computer, Deep Freeze completely removes any changes made by viruses. Any Trojans, worms, spyware, malware, and macro viruses are completely removed from your computer without affecting your Operating System or saved data.

4. How do Windows Updates get applied to a computer that has Deep Freeze installed?

ANS：

Deep Freeze must be disabled for updates to be permanently applied. This can be performed in many ways depending on what tools are used to manage the workstations. For Deep Freeze Standard, workstations must be Thawed manually before installing Windows updates.

If no management tools are available, Deep Freeze Enterprise can be configured to automatically turn off, install Windows updates, and turn on again through the use of a Scheduled Maintenance period. If a third party patch management tool is in use, Deep Freeze Enterprise can be disabled through the use of a command line control that allows third party applications to turn the protection on or off (Frozen or Thawed) as required.

5. I installed Deep Freeze and forgot my password; can you give me a password to turn Deep Freeze off?

ANS：

There are no backdoor passwords to Deep Freeze. Faronics cannot recover lost, forgotten, changed, or otherwise misplaced passwords or Customization Codes.

For Deep Freeze Enterprise:
Using our unique One Time Password system, Deep Freeze Enterprise Administrators can generate One Time Passwords (OTP). To generate an OTP:

1.	Open the Deep Freeze login dialog on the workstation for which you need to generate the OTP. Write down the Token code which is located at the top of the login dialog.
2.	Open the Deep Freeze Configuration Administrator and click the One-Time Passwords tab or open the Enterprise Console and click on Tools > One Time Password.
3.	Enter the code you recorded into the Token field and click Generate OTP. Another code will appear in the OTP field. The second code is the password for the workstation.
4.	The newly generated One-Time Password can then be used to disable, uninstall, and re-install Deep Freeze with the correct password.

For Deep Freeze evaluations (with no License Key entered):

1.	Restart the computer.
2.	Enter the system BIOS settings.
3.	Advance the clock by at least 60 days and then restart your computer. This will disable the software.
4.	After the system has started, run the Deep Freeze installation program to uninstall Deep Freeze.

After the computer reboots, re-enter the BIOS and reset the clock to the current date. You can then re-install Deep Freeze after restarting.

Dartware InterMapper Frequently Asked Questions：

1. Where do I register my InterMapper license?
ANS：	Edit > Server Settings > Server Information > Registration
2. Monitoring devices on multiple maps. How does that affect the license?
ANS：	If two devices are added which are identical in every way (IP address, probe type, parameter values, etc.), and the probe type is Ping or one of the SNMP family of probes, then they should be detected as being identical, in which case they will "share" polling and be counted together as only a single device against your license maximum. If they are not absolutely identical, or are some other type of probe, this does not apply and they will count individually against your license maximum.
3. What ports does InterMapper use?
ANS：	InterMapper uses any number of evanescent source ports when probing devices. Destination ports depend on what probes are being used and how they are configured. Ports InterMapper listens on: * Remote server port: 8181 by default * IMDC port: 8182 by default * IM Database port: 8183 by default * IM Flows ports: 8184, 2055, 6343 by default * Web server port: 80 or 443 by default if turned on, but commonly changed * Telnet server port: 23 by default if turned on, but commonly changed * SNMP trap ports: 162 by default; optionally 161 or some other port as well, depending on configuration.
4. How can I find out how many devices I'm monitoring with InterMapper. Do I have to count all the boxes on each map?
ANS：	The Server Information pane of the Server Settings window shows the number of devices you are monitoring.
5. Some network ovals have more than one IP network number... ?
ANS：	It's possible for a router or host to have two or more configured IP addresses for a particular interface. It's also possible that InterMapper is only reporting what it has been told by the router, and the information it is using is incomplete. This may be true of multi-point network technologies (like frame-relay clouds). If you find a situation where InterMapper is reporting multiple networks on a logical network and you know it's wrong, please send us mail ( info@gallopgazelle.com ) so we can figure out a way to make InterMapper's depictions more accurate. We would also like to hear about a network with multiple IP network numbers where InterMapper does not show them correctly.
6. There are two separate network ovals on my map where I only expect one...
ANS：	Examine the network status window (click and hold on a network, or select Status Window from the context menu) to determine whether the subnet masks are the same in both ovals. If the subnet masks are different, one of the devices connected to the oval with the "wrong" subnet mask may have a misconfigured subnet mask. Note: For devices polled with ICMP echoes, InterMapper tries to guess whether it should draw a link to the network that contains the IP address. If both network ovals look equally good, it may draw a link to the "wrong" one, or alternate between them.
7. Why won't a device connect to the proper subnet oval?
ANS：	On an InterMapper map, devices attempt to connect themselves to a good subnet oval. (Each oval/subnet on a map contains one or more subnet ranges - that is, a range of IP addresses.) A device will attach itself by drawing a line to a subnet oval that contains its IP address. If you add another subnet oval (Insert -> Add network...) with the same subnet, you can drag the line from one subnet to another. If a device's link has been dragged to an oval that doesn't contain it's address, the link will jump back to another subnet that does. If a device won't stay attached to a subnet that should contain its address, check the subnet mask of both the oval and the device. One may be misconfigured.